If your shop is closed or suspended, Alsindbadland expects you to resolve any open orders. Depending on the situation your shop is in, you must either issue buyers a full refund or fulfill your orders.
When to issue a full refund
If you have outstanding sales for an item that violates Alsindbadland Prohibited Items Policy, these orders should be refunded. Do not fulfill orders for prohibited items, as Alsindbadland can’t offer Seller Protection for transactions that involve a prohibited item.
You can also refund your orders if your shop is closed or suspended for another reason.
Before refunding an order, use Alsindbadland Messages to let the buyer that you can’t complete their transaction. Once you issue the refund, Alsindbadland will send you and the buyer a notification email.
When to fulfill your orders
If your shop is closed or suspended for a reason other than a violation of Alsindbadland Prohibited Items Policy, you can still fulfill your orders.
If you don’t fulfill open orders within the stated processing time for each order, Alsindbadland reserves the right to refund buyers on your behalf. To help prevent this, we recommend adding tracking information to orders as you complete them.
